Policies

Scheduling/Rescheduling Policy:

To ensure smooth operations and accommodate everyone's needs, we have implemented the following scheduling and rescheduling policy:

Initial Scheduling: Clients must schedule their cleaning appointments at least 48 hours in advance. This allows us to adequately plan our resources and assign the appropriate staff for each appointment.
Clients who purchased a subscription must make an account, and log in to book future cleans.
Rescheduling: Clients may request to reschedule their cleaning appointments up to 24 hours prior to the scheduled service time. This gives us sufficient time to adjust our schedule accordingly.
Late Rescheduling: If a client needs to reschedule their appointment within the 24 hours before their scheduled service time, they must contact our team via email at afterglowglinfo@gmail.com. Additionally, a rescheduling fee of $10 will be applied to cover administrative and scheduling costs.
Subscription based bookings can be made anytime during Afterglow working hours. If quantity of cleans is not met by end of subscription time period those cleans are considered forfeited.
Clients that are scheduling should be living in student housing. Otherwise they can directly message Afterglow so we can create a custom plan for them.

Client Presence Policy:

At Afterglow, we value the input of our clients during cleaning sessions. While we prefer clients to be present, we understand that this may not always be possible. In such cases:

Client Availability: Clients are encouraged to be present during the cleaning appointment to provide specific instructions and address any concerns directly with our team.
Access to Premises: If clients cannot be present for the entire duration of the cleaning session, it is essential that arrangements are made to grant our cleaners access to the premises. This ensures that the cleaning can be completed efficiently and to the client's satisfaction.

Missed Access: In the event that our cleaners are unable to access the living quarters due to the client's unavailability or failure to provide access, the client will be charged for the missed appointment. Additionally, one of the client's subscription cleanings will be deducted to cover associated costs.

Refund/Cancellation Policy:

We understand that circumstances may change, and you may need to cancel your with us. If you have a subscription we require customers to complete at least two months of payment for a subscription.

Refunds will be processed within 5 days upon receipt of the cancellation request. Please note that any services already rendered up to the cancellation date will not be eligible for a refund.

For single time cleans, cancellations are allowed anytime before 24 hours of appointment. If a client needs to cancel within 24 hours they will be charged.

To initiate a cancellation and discuss payment arrangements, please contact our customer service team at afterglowglinfo@gmail.com.

Subscription Change Policy

To ensure flexibility and accommodate our clients' needs, we have implemented the following policy:

Subscription Change: Clients who need to modify their subscription plan due to unforeseen circumstances can do so free of charge by simply emailing our company at afterglowglinfo@gmail.com.
Process: Upon receiving your email request, our team will work swiftly to update your subscription according to your new preferences.
Flexibility: We strive to make the subscription change process as seamless as possible, allowing you to adjust your plan to better suit your current needs without any additional fees or penalties.

Liability Policy:

Our liability policy is designed to clarify responsibilities and ensure transparency between our company and our valued clients:

Client Agreement: By engaging our services, clients acknowledge and agree that Afterglow is not responsible for any items that are lost, stolen, or damaged during the cleaning process, except as outlined below.
Worker Reporting: In the rare event that an item is accidentally broken by our workers during the cleaning service, our team is trained to promptly report the incident to the company. In such cases, Afterglow will take full responsibility for the damage and provide appropriate compensation or replacement for the item.
Client Responsibility: Clients are responsible for securing any valuable or fragile items before the cleaning service begins. While our team exercises caution and professionalism at all times, we cannot accept liability for pre-existing damage or for items that are not properly secured.
Communication: We encourage open communication between our clients and our team. If you have any concerns about specific items or areas of your home, please communicate them to us before the cleaning service begins so that we can take appropriate precautions.

Privacy Policy:

At Afterglow, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

At Afterglow we may take before and after pictures of your home to show the difference a clean can make. These pictures may be used to advertise on our social media. If this occurs anything in the picture that can be used to identify a client will be blurred.

Information We Collect:

Personal Information: When you use our services or communicate with us, we may collect personal information such as your name, address, email address, phone number, and payment details.
Usage Information: We may collect information about your interactions with our website, such as the pages you visit, the links you click, and other actions taken.
Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system.

How We Use Your Information:

To provide and maintain our services.
To communicate with you about your bookings, inquiries, and updates.
To process payments and prevent fraud.
To improve our services and enhance your experience.
To comply with legal obligations.

Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services.

Your Choices: You have the right to access, update, or delete your personal information at any time. You may also choose to opt-out of receiving marketing communications from us.

Changes to This Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at afterglowglinfo@gmail.com.

By using our website or services, you consent to the terms of this Privacy Policy.

Afterglow Global LLC